Introduction

Welcome to Quantlith ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our natural supplements and skincare products, or interact with our services.

This policy complies with the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Quantlith is dedicated to providing premium natural health and beauty solutions. Our commitment to transparency extends to how we handle your personal data. We believe in building trust through clear communication about our practices.

Data We Collect

We collect information to provide better services to our customers and improve our products. The types of data we collect include:

Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address when you contact us, place an order, or subscribe to our newsletter.
• Payment Information: Credit card details or other payment method information processed securely through our payment processors.
• Account Information: If we implement user accounts in the future, this may include usernames, passwords, and preferences.
• Communications: Messages you send us through contact forms, emails, or other communication channels.

Information We Collect Automatically

• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and click-through rates.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: Details about your browsing behavior and preferences (see Cookies section below).

Information from Third Parties

We may receive information from third-party services we use, such as:

• Analytics providers for website usage statistics
• Payment processors for transaction verification
• Shipping providers for delivery tracking

We only collect the minimum information necessary to provide our services and comply with legal obligations.

How We Use Your Data

We use the collected information for the following purposes:

• Order Processing: To fulfill and deliver your product orders, including payment processing and shipping coordination.
• Customer Service: To respond to your inquiries, provide support, and resolve any issues with your orders or products.
• Communication: To send you important updates about your orders, product information, and responses to your messages.
• Marketing: With your consent, to send newsletters, promotional offers, and information about new products or wellness tips.
• Website Improvement: To analyze website usage, improve user experience, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our services.

We do not sell your personal information to third parties for marketing purposes. Any data sharing is limited to the purposes described in this policy and is done with appropriate safeguards.

Data Sharing

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and business:

• Payment Processors: To securely process your payments (e.g., Stripe, PayPal).
• Shipping Companies: To deliver your orders (e.g., Royal Mail, DHL).
• Email Service Providers: To send communications and newsletters.
• Analytics Services: To understand website usage and improve our services.
• Customer Support Tools: To manage and respond to your inquiries.

These providers are contractually obligated to protect your data and can only use it for the purposes specified by us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. This includes cooperating with law enforcement investigations or protecting our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Your Rights

Depending on your location, you have certain rights regarding your personal data. We are committed to honoring these rights:

GDPR Rights (for EU residents)

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing based on consent.

CCPA Rights (for California residents)

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: Opt-out of the sale of your personal information (though we do not sell data).
• Right to Non-Discrimination: Protection against discriminatory treatment for exercising your rights.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity.

If you are in the EU, you also have the right to lodge a complaint with your local data protection authority.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, such as remembering your cookie preferences and enabling secure shopping.
• Analytics Cookies: Help us understand how visitors use our website, allowing us to improve functionality and content.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies from being placed
• Clear all cookies when you close the browser

Please note that disabling cookies may affect the functionality of our website. For more detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Order information is retained for tax and accounting purposes (typically 7 years in the UK)
• Customer service communications are kept for 3 years to resolve any future issues
• Marketing consent is maintained until you withdraw it
• Analytics data is anonymized after 26 months

When data is no longer needed, it is securely deleted or anonymized.

International Data Transfers

As a UK-based company, your data is primarily stored and processed within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. In such cases, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Your explicit consent for the transfer

If you have concerns about international transfers, please contact us.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on our website
• Send an email notification if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: